Artificial Intelligence
The Automation Paradox: Why Helpful Machines Can Make People Less Capable
Automation can reduce errors and effort, but it can also erode the human judgment needed when systems fail.
Digital Work
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Artificial Intelligence
The Workday Is Becoming an Exception-Handling System
AI is removing routine tasks, but leaving people to resolve the ambiguous, risky and exhausting cases machines cannot…
Artificial Intelligence
What AI Translation Still Misses About Power and Context
AI translation can preserve words while changing power, politeness, responsibility and trust. That matters most in institutional communication.
Artificial Intelligence
What Happens When an AI Agent Inherits a Broken Process?
AI agents can accelerate work without fixing it. The first step in safe automation is mapping the process…
Artificial Intelligence
The Exception Economy: Why AI Creates New Work Before It Eliminates Old Jobs
AI can automate routine cases, but its hardest economic effects emerge in the exceptions humans must judge, fix…
Artificial Intelligence
When Metrics Become Targets, Systems Start Behaving Strangely
Goodhart’s law explains why useful metrics can fail when rewards, rankings, or algorithms turn them into targets.
Artificial Intelligence
The Federal Workforce Exodus Is an Institutional Memory Problem
When experienced federal employees leave, agencies can lose the judgment and relationships that keep complex public systems working.
Artificial Intelligence
The Coordination Tax: Why AI Makes Some Workplaces More Complicated Before It Makes Them Faster
AI can speed up tasks while slowing the organization around them. The missing cost is coordination: review, handoffs,…
Artificial Intelligence
The Automation Tax: Why AI Creates Work Before It Removes It
AI can speed up tasks while adding review, exception handling and accountability work. That is the automation tax.
Artificial Intelligence
When AI Becomes the First Draft of Institutional Memory
AI summaries save time, but they can erase dissent and uncertainty from the institutional record. Here is how…
Digital Work
The New Geography of Robot Labor
Robots will spread first where work is predictable, labor is costly and operational data makes automation financially defensible.
Artificial Intelligence
The Agentic Workplace Is Creating a New Kind of Middle Management
AI agents may remove routine tasks, but they are creating more work in permissions, exceptions, handoffs and human…